Privacy Policy

1. Definitions

In this Privacy Policy:

• "Personal Information" means information about an identifiable individual, as defined under PIPEDA and applicable provincial legislation, but does not include the name, title, business address, or business telephone number of an employee of an organization.
• "Services" means the epoxy flooring installation, consulting, quoting, and related services provided by Alkon Epoxy Systems.
• "Website" means the website located at alkonepoxy.ca and all associated subdomains.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with us — including through our contact form, by phone, email, or in person — we may collect:

• Full name
• Email address
• Phone number
• Mailing or project address
• Business or company name
• Project details (type, approximate area, scope of work)
• Any additional information you voluntarily include in messages

2.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain technical information via cookies, log files, and similar technologies:

• IP address (anonymized where technically feasible)
• Browser type and version
• Operating system
• Referring URL and pages visited
• Date and time of access
• Device identifiers

2.3 Information from Third Parties

We may receive limited information from third-party analytics providers (e.g., Google Analytics) or advertising platforms. This data is aggregated and not used to personally identify you unless combined with information you directly provide.

3. How We Use Your Information

We use your personal information only for the purposes for which it was collected, or for purposes that a reasonable person would consider appropriate in the circumstances. These purposes include:

1. Service Delivery: To respond to your inquiries, prepare estimates, schedule consultations, and perform our flooring services.
2. Communication: To contact you regarding your project, respond to questions, and provide updates you have requested.
3. Business Operations: To manage our business, including invoicing, record-keeping, scheduling, and quality assurance.
4. Website Improvement: To analyze Website usage trends, diagnose technical issues, and improve user experience.
5. Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
6. Safety & Security: To protect against fraud, unauthorized transactions, and other liability, and to protect the rights, property, or safety of our business, customers, or the public.

4. Legal Basis for Processing (PIPEDA Principles)

In accordance with Schedule 1 of PIPEDA and the ten fair information principles, we process your personal information based on:

• Consent: Where you have provided meaningful consent to the collection and use of your data (e.g., submitting a contact form). You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
• Contractual Necessity: Where processing is necessary to fulfill a contract or take steps at your request before entering into a contract (e.g., preparing a project estimate).
• Legitimate Business Interest: Where processing is reasonably necessary for our business operations and does not override your privacy interests.
• Legal Obligation: Where processing is required by law, regulation, or court order.

5. Disclosure of Information

We may share your personal information only in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our Website or conducting our business (e.g., web hosting, email services, payment processing), provided they are contractually bound to protect your information and use it only for the purposes we specify.
• Legal Requirements: Where required by law, court order, subpoena, or other legal process, or where we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, provided the receiving party assumes our obligations under this Privacy Policy.
• With Your Consent: In any other circumstance where you have provided express consent.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device by a website. They are widely used to make websites work more efficiently and to provide reporting information to website owners.

6.2 How We Use Cookies

We use the following types of cookies:

• Strictly Necessary Cookies: Required for the Website to function (e.g., session management). These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics). These collect aggregated, anonymized information.
• Functional Cookies: Remember your preferences and settings for an improved experience.

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website. For more information, visit allaboutcookies.org.

6.4 Google Analytics

We use Google Analytics to collect anonymized usage data. Google Analytics uses cookies to generate statistical information. The information generated is transmitted to and stored by Google on servers which may be located outside of Canada. Google's privacy policy is available at policies.google.com/privacy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Inquiry Records: Contact form submissions and related correspondence are retained for up to 3 years following the last interaction, unless a longer retention period is required for legal, contractual, or warranty purposes.
• Project Records: Information related to completed projects (including invoices and contract details) may be retained for a minimum of 7 years to comply with Canadian tax and business record-keeping requirements under the Income Tax Act (Canada) and the Canada Revenue Agency guidelines.
• Analytics Data: Anonymized analytics data may be retained indefinitely for trend analysis.

When personal information is no longer required, it will be securely destroyed, erased, or de-identified.

8. Data Security

We implement reasonable organizational, technical, and physical safeguards to protect your personal information from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. These measures include:

• Encryption of data in transit (TLS/SSL)
• Access controls limiting personal information to authorized personnel only
• Secure hosting environments with regular security updates
• Employee and contractor confidentiality obligations

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

9. Your Rights Under Canadian Law

Under PIPEDA, PIPA (Alberta), and other applicable legislation, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal information.
• Withdraw Consent: Withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to provide Services to you.
• Deletion: Request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca, or with the Office of the Information and Privacy Commissioner of Alberta (OIPC) at oipc.ab.ca, if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information provided in Section 13 below. We will respond to your request within 30 calendar days, as required by PIPEDA.

10. International Data Transfers

Your personal information may be processed or stored on servers located outside of Canada (e.g., in the United States) by our third-party service providers, such as web hosting or analytics providers. Where such transfers occur, we ensure that adequate contractual safeguards are in place to protect your information to a standard comparable to that provided under Canadian law.

11. Children's Privacy

Our Website and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take reasonable steps to delete that information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a notice on our Website, where appropriate.

We encourage you to review this Privacy Policy periodically. Your continued use of our Website or Services following the posting of changes constitutes your acceptance of those changes.

13. Contact Us — Privacy Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our designated Privacy Officer:

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada:

• Website: priv.gc.ca
• Phone: 1-800-282-1376
• Address: 30 Victoria Street, Gatineau, QC K1A 1H3

14. Canada's Anti-Spam Legislation (CASL)

We comply with Canada's Anti-Spam Legislation (S.C. 2010, c. 23). We will not send you commercial electronic messages without your express or implied consent as defined under CASL. You may unsubscribe from our communications at any time by:

• Clicking the "unsubscribe" link in any marketing email we send.
• Contacting us directly at alex@alkonepoxy.ca.

We will process your unsubscribe request within 10 business days, as required by CASL.

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any dispute arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Alberta.